Community rules and acceptable use

These rules apply on the Minecraft server (including chat, private messages, mail, signs, books, builds, skins and names), on this website and in our Discord. They add to the 10 server rules shown in game with /rules, which every player accepts before playing.

Be safe and respectful

• No harassment or bullying: no insulting, stalking, spamming or ganging up on anyone, and no encouraging others to do it.
• No hate: nothing that attacks people for their race, ethnicity, nationality, religion, disability, sex, gender identity, sexual orientation or age.
• No threats or violence: including threats of real-world harm, "swatting" or encouraging self-harm.
• No sexual content, and nothing sexual involving, aimed at or about minors, ever. This is reported to the authorities.
• No unsafe contact: do not ask anyone for photos, their address, school, phone number or to meet in person, and do not move conversations with younger players to private apps.
• No privacy violations: do not share other people's personal information, private messages or images without permission (no "doxxing").
• No impersonation of staff, other players, or real people and organisations.

Play fair

• No cheating: no hacked clients, unfair mods, macros or bots, and no X-ray or auto-clickers.
• No exploits: report glitches and duplication bugs to staff and do not use or share them.
• No scams: no tricking players out of Coins, items or accounts, and no fake trades or giveaways.
• No real-money trading: do not buy, sell or offer Coins, items, ranks or accounts for real money or anything outside ArcadiaSMP.
• Accounts: one Minecraft account per public IP address (server rule 6; a household that shares a connection asks staff for an allowance through a Discord Support ticket), no VPNs or proxies unless the leadership team allows it (rule 10), no getting around the account limit, and never share or sell accounts.
• No lag machines or anything built to harm the server.

On the website and Discord

• Do not try to break into accounts, test our security without permission, overload the service, or get around bans or spending limits.
• Do not use the website or Discord to advertise, spam or send malicious links.

Reporting a problem or someone unsafe

• In game: /report <player> <reason> or /helpop reaches staff who are online. Use /ignore to block messages from a player and /msgtoggle to turn off private messages.
• Discord: open a "report" ticket. Tickets are private to you and staff.
• Email: officialarcadiasupport@gmail.com.
• If someone is in danger, contact the police (999 in the UK). For worries about a child being contacted in a sexual or harmful way, you can also report to CEOP: ceop.police.uk. Young people can talk to Childline on 0800 1111.

What staff can do

Depending on how serious it is and whether it has happened before, staff may remove content, warn, mute, jail, kick or ban a player, and disable website accounts. Serious harm (threats, sexual content involving minors, fraud, hacking) can lead to an immediate permanent ban and a report to the authorities. Bans do not delete your Coins or items; see the Terms.

Appeals

If you think a decision was wrong, open an "appeal" ticket in our Discord. A different staff member from the one who made the decision will look at it where possible, and we will tell you the outcome.