Terms of Service

1. Who we are

ArcadiaSMP ("we", "us") is run by the owner of ArcadiaSMP, an individual based in the United Kingdom. ArcadiaSMP is a Minecraft: Java Edition server (play.arcadiasmp.com), this website (arcadiasmp.com) and the ArcadiaSMP Discord server.

• Seller: ArcadiaSMP, run by an individual based in the United Kingdom (not a company).
• Email: officialarcadiasupport@gmail.com
• Support: a support ticket in our Discord server (see Support and complaints).

These Terms apply when you create a website account, buy Coins, or play on the server. Please also read the Community rules, the Privacy notice and the Refunds and cancellation policy. If you are a consumer, nothing in these Terms takes away your legal rights.

NOT AN OFFICIAL MINECRAFT PRODUCT OR SERVICE. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT. ArcadiaSMP is also not affiliated with, endorsed by or sponsored by Discord.

2. Who can use ArcadiaSMP

• Anyone may play and create a website account. You need your own Minecraft: Java Edition account, and you must follow Minecraft's own terms (the Minecraft EULA) and, if you use our Discord, Discord's terms, including their minimum ages.
• If you are under 18, you need a parent's or guardian's permission before you buy Coins, and you should only pay with a payment card or account that you are allowed to use. We recommend that a parent or guardian sets a spending limit with you (see section 6).
• Some purchases by young people may not be binding on them in law. If a purchase was made by a child without permission, see section 9 and the Refunds and cancellation policy.

3. Your website account

• Give a real email address you can access and keep your password private. Turn on two-factor authentication on the Security page if you can.
• One website account per person, and one Minecraft account per website account. Do not sell, share or transfer your website account.
• You are responsible for what happens on your account, unless someone else used it without your permission and you were not careless. Tell us straight away if you think someone else has used it.
• You can delete your account at any time on your account page. What happens to your data is explained in the Privacy notice.

4. Linking Minecraft and Discord

• You link your Minecraft account by typing a one-time code in game, which proves that the Minecraft account is yours. Coins you buy are delivered to that Minecraft account.
• Linking Discord is optional. It lets us give you the Discord roles that match your rank. We only read your Discord user id and name.
• You can unlink either account on your account page. Unlinking Minecraft does not remove Coins or items already delivered in game.

5. Arcadia Coins

• What they are. Arcadia Coins ("Coins") are a virtual currency that works only on ArcadiaSMP. You can earn them by playing or buy them on this website. You get a personal, non-transferable licence to use them in the game; they are not money, not property and not a deposit.
• No cash value. Coins and anything bought with them have no real-world value. They cannot be cashed out, withdrawn, exchanged for money or refunded for money, except where these Terms or the law say otherwise (for example a refund for faulty or undelivered Coins).
• No expiry. Coins do not expire, and there are no season resets of Coins. Your balance is shown in game with /coins and on your account page (as last reported by the server).
• What they buy. In the in-game Coinshop (/coinshop) Coins buy ranks, rank upgrades, command perks, claim blocks, crate keys, boosters (timed), books, gear, pets, cosmetics and a seasonal battle pass. Each item shows its price in Coins and asks you to confirm before you buy. The coin guide lists items and prices.
• Random rewards. Some items give a random reward: crate keys, mystery books, random pets and enchantment books that can fail. The chance of each reward is shown in game before you open a crate (left-click a crate or use /crates) and on the wiki.
• Games with stakes. Some in-game games (coinflip and jackpot) let players stake in-game money earned by playing. Coins can never be staked in them. Stakes and winnings stay in the game and have no cash value.
• Transfers between players. Coins can move between players in game: /coins pay <player> <amount> (to an online player, after you have played actively for 60 minutes), in-game mail, the auction house, buy orders and coin cheque items. Check the name and amount before you confirm: transfers happen immediately and players cannot reverse them. If a transfer was a mistake or was made without your permission (for example after your account was taken over), contact us as soon as possible. Staff can correct balances by hand, but cannot promise to recover Coins the other player has already spent.
• Real-money trading is not allowed. Do not buy, sell or offer Coins, items, ranks or Minecraft or website accounts for real money or anything outside ArcadiaSMP, and do not use Coins to pay for things outside the game. We do not take part in or support such trades and cannot help if one goes wrong.
• Game changes. We keep improving the game: we may rebalance items, prices in Coins and rewards. We will not make changes that take away a substantial part of something you paid for without telling you in advance, and where a change negatively affects digital content you paid for, you have the rights set out in section 9.

6. Buying Coins

• Prices. Coin packages are priced in the currency shown in the store. Prices include any VAT; there are no delivery charges or other extra charges. Your bank or card provider may charge its own fees, for example for a foreign-currency payment.
• How to order. Choose a package and press Buy. You then see an order summary (package, number of Coins, quantity, the Minecraft account they go to and the total). You can change the quantity or go back. You tick two separate boxes: one to agree to these Terms and one to ask for immediate delivery. Then you pay on Stripe's secure payment page, where you can still leave without paying.
• The contract. Our contract with you starts when Stripe confirms your payment to us. We then deliver the Coins straight away.
• A purchase straight after another one. If you start a purchase within 15 minutes of another, we ask you to confirm once more, to avoid accidental double purchases.
• Spending limits. On your account page you can set a limit on how much the account can spend in 30 days. Lowering a limit applies straight away; raising or removing it takes 72 hours. A limit of 0 blocks purchases.
• Payment. Payments are handled by Stripe. We never see or store your full card details. We may refuse or cancel an order where we reasonably suspect fraud or a mistake in a price; if we cancel after you paid, we refund you in full.
• Your receipt. Stripe sends a receipt to your email address. Your purchase history shows every order and its delivery status.

7. Delivery

Coins are credited to your linked Minecraft account automatically, usually within a minute of payment. If you are offline, they are added the next time you join. If Coins have not arrived within an hour, check your purchase history and contact us (see Support and complaints).

8. Your right to cancel

You normally have 14 days to cancel a purchase of digital content. Because Coins are delivered straight away, we ask you to request immediate delivery before you pay. With that request, once delivery starts you lose the 14-day right to cancel. If your Coins have not been delivered yet, you can still cancel for a full refund. Your other rights (section 9) are not affected. The text you agree to is: "I want my Coins delivered straight away. I understand that once delivery starts I lose my 14-day right to cancel, but that my rights if the Coins are faulty, not as described or not delivered are not affected."

9. If something goes wrong

• Faulty, not as described or not delivered. Under the Consumer Rights Act 2015, Coins and the digital items you get with them must be of satisfactory quality, fit for purpose and as described. If they are not, we will repair or replace them (usually by delivering them again or correcting your balance). If we cannot do that within a reasonable time and without significant inconvenience to you, you can get a price reduction or, in some cases, a refund. If digital content we supply damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or pay compensation.
• Charged twice or charged without Coins. We refund duplicate charges in full and fix missed deliveries.
• Purchases you did not authorise. If a purchase was made without the permission of the account holder or cardholder (for example by a child using a parent's card), contact us. We will look at it promptly and fairly and refund it where it was not authorised, removing the Coins where they can still be taken back. This does not affect your rights with your card provider.
• Details and how to ask are in the Refunds and cancellation policy.

10. Rules, moderation and suspension

• You must follow the Community rules on the server, this website and our Discord.
• Staff can warn, mute, kick or ban players and can disable website accounts that break the rules, depending on how serious and repeated the breach is. Serious breaches (such as threats, sexual content involving minors, fraud or hacking) can lead to an immediate permanent ban and may be reported to the police or other authorities.
• A ban does not delete your Coins or items. While you are banned you cannot use them. If a ban is lifted, they are still there.
• If you think a decision was wrong, you can appeal (see Support and complaints).
• If a payment is reversed through your bank (a chargeback), the Coins from that order are taken back where your balance allows. If they were already spent, staff decide what to do, which may include asking you to pay or limiting the account; please talk to us first, as we can usually fix problems faster than a chargeback.

11. Availability and closing the service

• We try to keep the server and website running, but they may be unavailable at times (maintenance, updates, outages). We are not responsible for delays or failures caused by things outside our reasonable control.
• If we decide to close ArcadiaSMP permanently, we will stop selling Coins straight away and give reasonable advance notice on this website and our Discord, including what happens to unspent Coins. Your legal rights are not affected, including your rights for Coins bought shortly before a closure.

12. Our responsibility to you

• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses.
• Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, including your rights under the Consumer Rights Act 2015.

13. Content and intellectual property

• Minecraft is a trademark of Mojang Synergies AB. ArcadiaSMP uses Minecraft under the Minecraft EULA and the Minecraft Usage Guidelines. ArcadiaSMP's own plugins, artwork and website belong to us or our licensors.
• Builds, signs, books and messages you create on ArcadiaSMP must follow the Community rules. You allow us to show and keep them on the server (for example in screenshots of the world) and to remove them when they break the rules.

14. Changes to these Terms

We may update these Terms, for example when the law or the service changes. The version date is shown at the top. If a change matters for you, we will tell you on the website before it takes effect, and you will be asked to agree to the new Terms the next time you buy Coins. A change does not apply to purchases you have already made.

15. Law and disputes

These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the protection of the mandatory consumer law where you live. Please contact us first: most problems can be sorted out quickly (see Support and complaints).